Stay away for this once upon a time honest company

Outsurance managers all work together and cover for one another. They sent an assessment company to check my cluster (jt assessors) who spent over an hour doing diagnostics with a GENERIC code reader and even after he was done didn't even know exactly what he was called out for to do assessment on. What he stated while he came to do the assessment on recording was totally different to the report. When I ask outsurance for the recording they tell me of some forms and stories to hear the recording. I had to wait 3 days after the assessment and begging to get an answer from outsurance. Jt assessors even said on the recording to me and the outsurance guy who was present at the time that the cluster was damaged on impact and the led bulbs must have been damaged and he won't waste his time to strip it. 3 days later the report differed from the recording and when I called jt assessors to discuss the report he just told me not to talk to him and I should deal with outsurance. The assessment company did not even know what assessment he had to come do. Used a generic code reader which Mercedes Benz will even confirm is not worthy of doing a diagnostic on a Mercedes. Outsurance looked into every single way to reject this claim and got it right by lies and manipulation. I also recorded the conversation we had and wanted outsurance to send me the one they took to compare what has been deleted or changed but they seem to be hiding it. Forget that 4 days after the assessment the recording was not even entered into the system at their offices.