Staff show good integrity

Today I called outsurance hoping to better my current insurance or receive R400 if outsurance is not able to do so.<br> <br> Unfortunately outsurance was not able to better my current premium with the initial quote so the helpdesk manager stepped in to see what he could do (and I suppose to try to push a few other facts across like that outsurance has fixed excesses and so on). He tried very hard, but at the end of the day, he wasn't able to better my existing premium, my existing premium is very low, I am quite the haggler so I suppose I have managed to get a very good rate.<br> <br> At the begining of the conversation I did mention that if they couldn't better my existing premium, I wanted my R400 but I didn't mention it again and I didn't mention it to the helpdesk manager. <br> <br> After the conversation was done and the helpdesk manager finally admitted defeat, we said good bye and I was slightly annoyed that no further mention was made of the R400 but to my surprise and the reason I am writing this compliment, the helpdesk manager called me back and gave me instructions to claim my R400.<br> <br> Its great to see integrity such as this in a corporation. Keep it up.