Staff Incompetence

<p>I have been a client of Outsurance for Many years. I called them on Wednesday 22/09/2016 requesting that an amendment to be done to my policy. The consultant I spoke to called a teamleader/ manager named Kenneth to assist obviously to try and persuade me to keep the policy as is. As no conclusion was reached Kenneth had to call me the next day Thursday 23/9/2016 at 2pm. This however did not happen. Thursday passed so did Friday, still no call. I called Monday 25/09/2016 and spoke to Annelise/ Anneline and after being placed on hold for some time , (not sure why as she failed to tell me the reason for placing me on hold) the call got cut. I called back, this consultant place me on hold again and was cut off again. Third time I spoke to Bafana, after giving him all my details and before he placed me on hold ( as it seem the norn) I requested that he ask Kenneth to call me before close of business. Guess what, today is Thursday, a week later and still no call. All I request is that my daughters vehicle be removed from my policy as she got a cheaper insurance and of this is difficult for them to do, all they should do it tell me so I can cancel this policy and get another insurance. </p>