1 reviews | Active since Jan 2025
*********** staff
Current bad service from this company. I am being debited for a vehicle I did not confirm insurance for, that I don't own. This is now my third called to OUTsurance to try and get my money back as I've been debited again. The first consultant I spoke to Moses Nkobane to get my first debit order repaid to me within 48 hours and assured me that the insurance is cancelled, which was not done. Then I get debited again in July. I phoned in again and spoke to Lungelo Sithole who assured the payment will be returned within 24-48Hours and it has now been 5 working days since this promise. Now I'm being advised by Akone that I will only receive my money back in 7 days. The manager I tried to speak to today, El Smith does not want to address my call. All *********** staff. Demand deposits just taken and they do not have a client's best interest at heart.
Thank you for your feedback.
The refund was processed however there was a system error which caused the delay and has since been resolved.
Our client services manager, Al, has been unsuccessful in his attempts to reach you and he has sent you a SMS notifying you of his attempts. We have provided you with Al's email address. Please let Al know what date and time he may call you to address your concerns.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
The refund was processed however there was a system error which caused the delay and has since been resolved.
Our client services manager, Al, has been unsuccessful in his attempts to reach you and he has sent you a SMS notifying you of his attempts. We have provided you with Al's email address. Please let Al know what date and time he may call you to address your concerns.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team