Staff are *********** yet think they are too smart!

I have talked to 2 consultants and 2 managers and all gave me different information. On 02 June the consultant handed the call to a manager with no explanation on what I called about. The manager goes on and on wanting to explain things that are not relevant, refusing to answer a simple question that I asked, refusing to speak to the consultant that I spoke to first in order to find out what I called about. Instead, he insisted that I should repeat everything that I just told the consultant even after telling him he was the 5th person I was speaking to about this. When telling him that I don't need those explanations cos I've heard them already, I just need an answer to a simple question, that I repeated for the 3rd time to him, he went on to say that I need to his explanation and if I'm going to tell him how to do his job then he cannot help me. He has no customer service s****s yet thinks he’s too smart. I called to ask the consultant if I could take third party cover on a vehicle and if it will be active from the time I pick up the vehicle or will I need to take it for inspection first before the cover is active. Instead of answering my question, your consultant was more interested in selling a more expensive product, asking why I’m not taking comprehensive cover. I explained in detail that on 01 June I spoke to a consultant and a manger who told me the vehicle is not covered until it's inspected for comprehensive cover. Therefore, my question regarding 3rd party cover. The 2 people I spoke to on 01 June, don’t know their products and their stupidity has caused a huge inconvenience. Service is going from bad to worse. It's ridiculous that the consultant and manager I spoke to on 02 June cannot speak to each other and that I have to explain the same things over and over. What kind of office are you running where people don't know how to communicate? What will happen to the consultant & manager that gave me incorrect information on 01 June? They will go on to advise more people incorrectly? Asking if the cover can be activated and debiting my account is the only thing they all seem to be interested in. It's ridiculous!