Something to consider before joining Outsurance

I'm quite disappointed with Outsurance at this point. My girlfriend and I were victims in an armed ******* that took place last Saturday at the KFC drive-thru in Midrand. After an horrorific experience, and we are both still having flashbacks which put our relationship in a scare even after reporting the incident to the SAPS in Midrand. I called in on Monday morning to lay a claim on my OUT and ABOUT contents with Outsurance and was promised a call within 24hours from an Assessor/Supervisor as my policy is two months old with them. My girlfriend was with Outsurance but switched back to King Price earlier this month prior to the incident, and she was able to successfully have her claim submitted and was offered counseling services the very same Monday. Myself, on the other hand; after 24hours, am constantly calling and chasing Outsurance to have them to call me back by the assigned Assessor/Supervisor regarding my claim. I cannot be ****** from my hard worked possessions to become something in this society and still have an insurer that doesn't value up to their promises as their client. I really regret leaving Santam, as I feel de-valued as a client with Outsurance. As I still wait for the call... while I read more disappointing reviews :(