1 reviews | Active since Feb 2023
Something Ain't Right with Outsurence Assessors.
I am deeply disappointed reading so many bad comments here , After I thought maybe it was my Only misfortune or rather Year 2021 was Bad for me to have a piece of mind.
My story goes like, pardon me for my poor English grammar and spellings.
A claim was registered with Outsurence, All processes followed and passed. (Claims Notepad - ***/OT***0 ) A claim was approved. When it was time to compensate me,the assessor started using Bully tactics, acted in coercive manner. 1. We were not Vat Registered. 2. Our Building was built by local tradesmen with no proper building plan registered By the municipality 3. Our cover was less than a year. 4. Assessor never used Proper stock take records with cost price acting as if it was not provided (infact Proper stock take sheets and lot of unnecessary documents were recovered from the rubbles- But the assessor used a wrong documents in claim filing which was just a summary of estimated Retail value of stock for internal business use only not to prove quantities and cost.
The assessor was aware my health was in very bad state, confused, going in an out of Hospital and I tried to explain to him which documents were to be used.
Ì wish I have dig deeper before falling in this trap.(Taking business cover )The conditions above are not even listed on their terms and conditions as mandatory and they were made aware, during on boarding we are a new operating in communal land. They then offered a ridiculous offer, AOL, when asking why, the reasons were those mentioned above. And the Assessor advised me that Outsurence will end up denied the claim entirely. When asking about my rights , the assessor started ignoring sms's, watsapp, Just blue tick and no response. Noticing that my life is in his hands ,I realized annoying this guy will change his mind and decline the whole claim. I signed, few days later I wrote a complaint raising my discomfort about the assessor but ignored.
* The Assessor used wrong documents trying to prove our loss according to the latest response to my complaint via osti.
* Reading all these bad comments from others who also experienced bullying from Outsurence assessors, it paint a different picture now, that This Insurer might not be good for business or commercial covers, at all. Any one who can assist or advice, I'm more that welcome for emails and sms's. *** / ***) because I'm somebody who lives an honest life, never gave myself enough time to get info about insurance covers and even my rights as a consumer, infact what happened to me I never thought it can happen to somebody like me. MY Case is now, currently with Osti , I will keep you posted of the outcome Especially for business covers.
Thank you all.
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance
I took my case to Osti the results/finding were in my favor. They requested us to provide a proof of loss, We then submitted our financial statements which was prepared after the incident/loss. I must also mention that Financial statements were not even listed on their terms and conditions as importan to prove a loss.
Only documents which shows our stock figures , sales ,Opening and closing stock daily and stoct take sheets with quantities on shelf, as they requested by Outsuranc were recovered from site.
Osti mentioned aswell that those documents were.to be considered regardless of the way they were stored, as their Outsurance T&Cs don't stepulates how they wanted those documents to be stored.
We went an extra mile of getting the financial statements, Outsurance Accounting Officer/ Investigator stated He is not sure if the insurer will accept this loss at this time, but all supporting documents supp**** make sense to him but He won't be deciding, Outsurence will make their decisions.
Outsurance mislead us to take a cover from them, while I asked alot of questions begging them to be clear what was needed for a claim. They mislead us and promised haveanand earth, making sure we dont look further to cover our business. They made us believe their terms and conditions were sufficient for claiming if they were followed, which we did.
Honestly this insurance company is not good for business be warned. When checking my mails years back, when We were starting a business We had a break in our shop, Outsurance did considered the very same documents they claiming now are not valid and they never discouraged us to change our point of sale system or the way we keeping our stock take document which make me feel the is no way you can get a better off for business no matter how honest you are.
One bad comment made by their manager Nischal at first was that they were making a huge favor of 30% offer by paying us because our cover was still new. Outsurance T&C's don't stipulate that as mandatory.
Now I am out of business completely because of their dishonesty and that 30% offer which won't even buy 30% of stock we had as the cost price appreciate every year.
I just hope the court will sort this Bully company because there is no way that we can go back and count even that salvageable scaps of stock we had while their assessor never even considered counting as promised in the contract we have. The assessor promised everything was good the was not need to do that and ordered the site to me demolished and s**** recycled.
Disappointed by this company be warned.
I took my case to Osti the results/finding were in my favor. They requested us to provide a proof of loss, We then submitted our financial statements which was prepared after the incident/loss. I must also mention that Financial statements were not even listed on their terms and conditions as importan to prove a loss.
Only documents which shows our stock figures , sales ,Opening and closing stock daily and stoct take sheets with quantities on shelf, as they requested by Outsuranc were recovered from site.
Osti mentioned aswell that those documents were.to be considered regardless of the way they were stored, as their Outsurance T&Cs don't stepulates how they wanted those documents to be stored.
We went an extra mile of getting the financial statements, Outsurance Accounting Officer/ Investigator stated He is not sure if the insurer will accept this loss at this time, but all supporting documents supp**** make sense to him but He won't be deciding, Outsurence will make their decisions.
Outsurance mislead us to take a cover from them, while I asked alot of questions begging them to be clear what was needed for a claim. They mislead us and promised haveanand earth, making sure we dont look further to cover our business. They made us believe their terms and conditions were sufficient for claiming if they were followed, which we did.
Honestly this insurance company is not good for business be warned. When checking my mails years back, when We were starting a business We had a break in our shop, Outsurance did considered the very same documents they claiming now are not valid and they never discouraged us to change our point of sale system or the way we keeping our stock take document which make me feel the is no way you can get a better off for business no matter how honest you are.
One bad comment made by their manager Nischal at first was that they were making a huge favor of 30% offer by paying us because our cover was still new. Outsurance T&C's don't stipulate that as mandatory.
Now I am out of business completely because of their dishonesty and that 30% offer which won't even buy 30% of stock we had as the cost price appreciate every year.
I just hope the court will sort this Bully company because there is no way that we can go back and count even that salvageable scaps of stock we had while their assessor never even considered counting as promised in the contract we have. The assessor promised everything was good the was not need to do that and ordered the site to me demolished and s**** recycled.
Disappointed by this company be warned.