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Ayesha D

1 reviews | Active since Mar 2009

29 Aug 2024, 10:06

Someone knocked into my husband (driving my car) and the agent Zandile Mekwa was amazing! She kept me informed every step along the way, sending messages, calling, emails

Someone knocked into my husband (driving my car) and the agent Zandile Mekwa was amazing! She kept me informed every step along the way, sending messages, calling, emails. I was never uncertain about the process or next steps during the traumatic time. She was extremely responsive and reassuring. I have been in a few fender benders (people knocking into me, not the other way round, I promise) and have NEVER had issues with Outsurance. It is a pleasure doing business with them! Indeed, they have supported me when it mattered most, including refunding my excess two years after an accident because the guilty part could not afford it. What a lovely surprise that was! I am your biggest fan, thanks Outsurance

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Replies (1)
OUTsurance
OUTsurance's reply29 Aug 2024, 10:49
Official
Hello 

Thank you very much for this great response to awesome service! 
Kudos to Zandile for ensuring you were assisted promptly and for giving you peace of mind throughout. 

Regards
The OUTsurance Team