Some people are simply outstanding, and Rachel is one of them. Everyone who assisted with my claim process was exceptional.

I contacted Outsurance on Thursday regarding a flooding incident that took place on Wednesday evening, and I must say, I was impressed. Rachel was exceptional; she provided me with assistance and displayed remarkable patience throughout our conversation. Although I experienced some frustrations due to things I didn't understand previously, Rachel addressed my concerns with grace and directed me to the appropriate department to ensure I received the necessary help.

When I was connected back to her, I explained everything in detail, and she meticulously noted my concerns. She reassured me that if I discovered any additional damages after the assessment, I could easily include them when the assessor arrived.

Within hours, I received a prompt call from the company assigned to evaluate the damages. They sent an outstanding representative named Bianca, who conducted a thorough assessment of all the damaged contents in my home. The process was seamless, highlighting the professionalism and expertise of their team.

Following the assessment, they swiftly submitted the quotation for my claim. Rachel then reached out to let me know that the quotation had been received and assured me that the payment would be processed and reflected in my account within two to three working days. To my satisfaction, the payment actually appeared the very next day.

Overall, my experience with Outsurance was exemplary. Rachel Twala stood out with her exceptional service, and I firmly believe that all companies in this field would benefit from having dedicated professionals like her. Thank you, Outsurance. Best, A. Mokhemisi