Some feedback on the Claims process

On December 20, 2019, I submitted a mobile device claim online with number ***. It was 08:38am when I submitted it and Jane Setshedi was assigned to assist with the claim. Within 2 hours my claim was assessed and approved for replacement. Big up to outsurance for the seamless claims process on the device insurance, I do hope that it remains that way even on other items.

Just a side note though, it would be nice if you guys could contract correctly with the service providers to adhere to acceptable SLA's. Even though the claim was approved on the 20th of Dec, I only got the replacement cellphone on the 7th of January. The communication from the service provider was not so nice and if you don't actively follow up with them, you get no update.