So the 60 days reinstatement time period is a lie

Dear Peter,<br> I failed to pay for my car insurance in may and June 2015. I called outsurance to inform them of the problems that I am currently have and why I have not paid. I then called again and the lady I spoke to informed me that yes my policy will cancel when the debit order returns unpaid and then I must call them to reinstate it within 60 days because after 60 days I wil loose my policy number and I must apply from scratch. I called yesterday, it is unfortunate that I cannot recall the name of the person I spoke to but today I spoke to a guy by the name of Siya, from that im sure they can find other records of the people I spoke too. The lady I spoke to yesterday told me that she is unable to reinstate my policy because of non payment so I said don't I have 60 days to reinstate it? she said yes and she is unsure why she can't she will pass the matter to her supervisor and call me back.. well she did not call me back and I called outsurance again today. I spoke to SIYA and he told me the same story and told me someone will call me back. NO ONE HAS CALLED ME BACK. IS THE 60 DAY TIME PERIOD A LIE. IS THIS WHAT I GET FOR BEING THEIR CLIENT FOR MORE THAN 3 YEARS??? SO DISSAPOINTED