So far my experience with the app specifically has been appalling

So far my experience with the app specifically has been appalling. I have been trying since yesterday to do the vehicle inspection on the app. Firstly the app will sometimes crash randomly, causing me to lose all progress and have to start again. The scanner never successfully scans my license disc. I tried 9 times yesterday and am about to try for the 4th time today to do the vehicle inspection photos, every time so far has been unsuccessful. The app also will log me out and re-start the process if I so much as accidentally let my screen time out. In summary, my experience with outsurance so far has been very unpleasant.