MM
MOLEBOGENG M

1 reviews | Active since May 2021

25 Oct 2024, 10:07

So disappointed with outsurence and so angry on how they are very doggy because if they could explain to me when I took the policy to say if there's missed premium the policy will increase wow I'm so angry and not happy if they don't want me why can they

So disappointed with outsurence and so angry on how they are very doggy because if they could explain to me when I took the policy to say if there's missed premium the policy will increase wow I'm so angry and not happy if they don't want me why can they I'm very very disappointed with outsurence and how they claim to be the best I have 2 cars insured with them when I took the policy they told me as time goes by the premium will decrease so now it's a year with them instead my policy increased from R3700 to R5500 I'm still in shock and disbelief after I worked nicely with them so they **** us how can they see that one is even struggling to pay their premiums then you get suprice email saying they are increasing ur premiums how 🤔 does that makes sense and here I am hoping and thinking that it's almost a year now my premium will go down now they are telling me that they are increasing I'm so disappointed in them I spoke highly of them but wow this people they are scarmers actually they are saying they want me to stay without cover that's what they are saying so now they are increasing my premiums because I made one claim

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Replies (1)
OUTsurance
OUTsurance's reply25 Oct 2024, 10:16
Official
Good day Molebogeng,

We understand that receiving an annual increase comes as a disappointment. 

There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to address your concerns.

We do apologise for the disappointment.

Regards,
The OUTsurance Team