NF
Nikita F
1 reviews | Active since Apr 2018
30 Jul 2025, 15:14
Sneaky
Very disappointed with OUTsurance Pet Insurance. My claim was rejected due to a hidden or unclear limit on the health booster, even though I believed I was properly covered. My question to them was will they pay it every month as my dog needs to get the injection every month.
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Nikita F's updateReviewer Update
30 Jul 2025, 15:29I don't need feedback I need an insurance company that is clear and reliable. OUTsurance is not unfortunately.
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Nikita F's update30 Jul 2025, 15:29
Reviewer Update
I don't need feedback I need an insurance company that is clear and reliable. OUTsurance is not unfortunately.
OUTsurance's replyOfficial
31 Jul 2025, 14:43Hello Nikita
Our claims manager contacted you after having been notified of your review.
The cover limitation was discussed and it was confirmed that our advisor did provide you with correct information when you accepted cover at the time. We do not limit the number of claims, but do have monetary limits for claims. Your claim was settled at the available balance amount.
We are sorry about the disappointment and thank you for affording us the opportunity to have discussed your concern.
Regards
The OUTsurance Team
Our claims manager contacted you after having been notified of your review.
The cover limitation was discussed and it was confirmed that our advisor did provide you with correct information when you accepted cover at the time. We do not limit the number of claims, but do have monetary limits for claims. Your claim was settled at the available balance amount.
We are sorry about the disappointment and thank you for affording us the opportunity to have discussed your concern.
Regards
The OUTsurance Team
OUTsurance's reply31 Jul 2025, 14:43
Official
Hello Nikita
Our claims manager contacted you after having been notified of your review.
The cover limitation was discussed and it was confirmed that our advisor did provide you with correct information when you accepted cover at the time. We do not limit the number of claims, but do have monetary limits for claims. Your claim was settled at the available balance amount.
We are sorry about the disappointment and thank you for affording us the opportunity to have discussed your concern.
Regards
The OUTsurance Team
Our claims manager contacted you after having been notified of your review.
The cover limitation was discussed and it was confirmed that our advisor did provide you with correct information when you accepted cover at the time. We do not limit the number of claims, but do have monetary limits for claims. Your claim was settled at the available balance amount.
We are sorry about the disappointment and thank you for affording us the opportunity to have discussed your concern.
Regards
The OUTsurance Team