1 reviews | Active since Jul 2015
Snail-paced claims process!!!
I would like to express my concerns regarding the claims process associated with OUTsurance. My vehicle was recently damaged by an OUTsurance policyholder, and as a result, I am required to file a claim with OUTsurance.
It is quite concerning that this process may take 6 to 8 weeks. Given the circumstances, I believe it may be more efficient to pursue a claim directly with the individual responsible for the damage or to consider legal action for compensation. There is also insufficient communication from OUTsurance regarding this claim. I urge OUTsurance to evaluate the efficiency and speed of their claims process to better serve their clients and enhance customer satisfaction.
We acknowledge receipt of your complaint.
Our legal manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
We acknowledge receipt of your complaint.
Our legal manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
Further to our private reply, we can confirm that our legal manager contacted you to address your concerns. While we provide a timeframe for third party claims, due to the validation process, claims can be finalised sooner if possible. Your third-party claim was handled correctly and finalised much quicker than the average.
We understand your frustration and are glad that we could finalise your claim amicably.
Regards,
The OUTsurance Team
Best regards,
Further to our private reply, we can confirm that our legal manager contacted you to address your concerns. While we provide a timeframe for third party claims, due to the validation process, claims can be finalised sooner if possible. Your third-party claim was handled correctly and finalised much quicker than the average.
We understand your frustration and are glad that we could finalise your claim amicably.
Regards,
The OUTsurance Team
Best regards,