Smooth onboarding, c...

How can i not make the time to share a breath of fresh air. Below is my actual response because 10 words just doesn't cut it for me.

I recently contacted OUTsurance regarding Goods in Transit insurance for my new courier and logistics business, NRC Logistics & Courier Services, and I honestly had a really good experience.

What stood out to me most was how personal and comfortable the whole conversation felt. The consultant didn’t just try to sell me a policy — she actually took the time to explain things I didn’t know about and helped me understand what I would need moving forward in the courier and delivery industry.

I was recently retrenched from my previous job and I’m now using that opportunity to start building my own courier services business. When discussing my current income situation, she never once made me feel uncomfortable or judged about the ups and downs that come with starting over and building something for yourself.

In the past, I always felt like dealing with insurance companies meant you were just another claim number. Especially when it came to claims or even just signing up, some companies made me feel like I was being a nuisance for asking questions or needing help.

This experience was completely different.

She took the time to explain exactly what was required from me, what the policy covers, and what the company expects going forward. She also explained that if there are any future changes to my policy or business, I can simply contact them and they would do their best to accommodate me.

That level of understanding, professionalism, and customer care honestly stood out to me. It felt less like speaking to a sales consultant and more like speaking to someone who genuinely wanted to help me build my business properly.

Thank you to the OUTsurance team for the excellent service and professionalism.

Thank you ***