PA
Petro A
1 reviews | Active since Nov 2013
23 Dec 2023, 21:53
Smartdrive issue
We recently joined outsurance to insure our car and I was surprised at hoe friendly and professional they are. I also discovered that we could receive 10% discount if we score high enough on the smart drive app, however try as I might I just cannot get the smartdrive to work. My settings on my phone are correct, I've checked it a dozen times and still nothing. I've been driving a while hoping that the app would pick up but still nothing. Please can someone help with this?
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
24 Dec 2023, 07:00Good day Petro,
We acknowledge receipt of your review. You need to drive a minimum of 200 km and 5 trips in order for your scorecard to update. Our app team will call you on Wednesday to assist.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. You need to drive a minimum of 200 km and 5 trips in order for your scorecard to update. Our app team will call you on Wednesday to assist.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply24 Dec 2023, 07:00
Official
Good day Petro,
We acknowledge receipt of your review. You need to drive a minimum of 200 km and 5 trips in order for your scorecard to update. Our app team will call you on Wednesday to assist.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. You need to drive a minimum of 200 km and 5 trips in order for your scorecard to update. Our app team will call you on Wednesday to assist.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
28 Dec 2023, 15:17Good day Petro,
Thank you for your review.
Jason from our app team has assisted you with your app query. He will follow up with you in a couple of days time to ensure the trips are recording.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your review.
Jason from our app team has assisted you with your app query. He will follow up with you in a couple of days time to ensure the trips are recording.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply28 Dec 2023, 15:17
Official
Good day Petro,
Thank you for your review.
Jason from our app team has assisted you with your app query. He will follow up with you in a couple of days time to ensure the trips are recording.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your review.
Jason from our app team has assisted you with your app query. He will follow up with you in a couple of days time to ensure the trips are recording.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Best regards,
PA
Petro A's updateReviewer Update
29 Dec 2023, 14:26Hello,
Thank you for contacting me about this issue. The outsurance people were very helpful and especially to Jason from outsurance.
As it turns out, my phone model is the problem. That is okay, I will wait until the software is compatible with my phone. At least outsurance got to thr bottom of this and I thank them.
Thank you for contacting me about this issue. The outsurance people were very helpful and especially to Jason from outsurance.
As it turns out, my phone model is the problem. That is okay, I will wait until the software is compatible with my phone. At least outsurance got to thr bottom of this and I thank them.
PA
Petro A's update29 Dec 2023, 14:26
Reviewer Update
Hello,
Thank you for contacting me about this issue. The outsurance people were very helpful and especially to Jason from outsurance.
As it turns out, my phone model is the problem. That is okay, I will wait until the software is compatible with my phone. At least outsurance got to thr bottom of this and I thank them.
Thank you for contacting me about this issue. The outsurance people were very helpful and especially to Jason from outsurance.
As it turns out, my phone model is the problem. That is okay, I will wait until the software is compatible with my phone. At least outsurance got to thr bottom of this and I thank them.