1 reviews | Active since May 2014
Sluggish service and lost otem
When I submitted my claim and queried it after 2 days, I was informed that it has been parked because I didn't answer the oprators call. I received no call and there was no missed call in my phone log.
It's now three weeks later and it seems the second place that has checked my items has no mention of my personal computer, instead there is a report and photos added of a green battery drill. It's now 3 or 4 days that I keep questioning regarding my personal computer and I'm not getting answers, just replies from the Outsurance assistant that they are witing for a reply. Really? Why does it take so long to find my PC? This might end up as a legal matter of theft or loss. I'm tired of waiting for answers. Outsurance is asking me to get quotes for the items damaged, but sidestep my question regarding my PC.
My claim number is ***
It's shocking to hear about your claims experience. After responding privately to your review, we escalated the matter to Mbali, the claims manager.
Mbali contacted you to finalise the claim. She addressed your concerns and discussed the settlement in detail with you. We know you were happy with Mbali's intervention.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team
It's shocking to hear about your claims experience. After responding privately to your review, we escalated the matter to Mbali, the claims manager.
Mbali contacted you to finalise the claim. She addressed your concerns and discussed the settlement in detail with you. We know you were happy with Mbali's intervention.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team