Slow, Unclear and Frustrating

It’s been a week since my car has been ******. On the day, I immediately phoned OUTsurance and did as they asked to make a case and get the various numbers. The numbers and details were sent to OUTsurance on Saturday morning. Junior claim officer has been extremely slow to ask for assistance with senior claim officers and kept on referring me back to the police station. I went back to the police station and got exactly the same details to the Inspectors frustration and myself. One senior claims officer has called and told me another will call. Throughout the day I received calls which I could not answer, meetings and such, and it was not possible to phone this number back. It has been a tiresome experience from OUTsurance. Their lack of giving better clarity and taking control of my claim is second rated quality of an insurance company. It is a massive shame that this company and officers that are supposed to help me, are slacking in their capacity to do the work that I have paid for, for many years.