Slow to resolve a claim

Ive laid a claim on the 28th April"18, was contacted on Monday only ones, after me sending first a mail on Wednesday, I got a call to say tht I must provide them documentation , which I did as quickly as possible, Thurday I send an e-mail again to find out how far the claim proses are, Nothani phoned me and said he have send an e-mail to Absa requisting a 30 day settlement amount, I immediately phone absa and was told that Outsurance dealt with the m on many occasions, and they know that Absa dont give a 30 day settlement letter...I send them a mail again the Thursday early afternoon...a lady got back to me late Friday to tell me she is investigating the claim....ask me again for documentation and unasked for info, which she can get at the policestation and at their depo where my car have been investigated on , as it was written off...then on Monday Charles The manager phoned, and explained to me the procedure that the consultants have to follow, and that the investigator consultant which was working with my case will get back to me soon....almost 2 days passed and I havent received any feedback from the. I kept my child from school last week, I had to hire a car with my expenses, and I have no alternative transport...