TN
Takalani N
1 reviews | Active since Apr 2019
03 Jun 2020, 07:40
Slow service from Outsurance
My claim number ***/OT***1 is not satisfactory - I reported an urgent car key damage on Monday as I bought a second hand car with one key only - I made an appointment for this afternoon to have a set of spare keys made by a locksmith but Outsurance has not given a go-ahead - even after the hassles of adjusting the excess fee and premium to make this replacement affordable to me. Takalani- ***
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OUTsurance's replyOfficial
03 Jun 2020, 14:05Good day Takalani,
Your current claims experience was certainly concerning and we immediately escalated the matter to a claims manager.
Remano our claims manager contacted you to get the claim finalised. We have adjusted the excess and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your current claims experience was certainly concerning and we immediately escalated the matter to a claims manager.
Remano our claims manager contacted you to get the claim finalised. We have adjusted the excess and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply03 Jun 2020, 14:05
Official
Good day Takalani,
Your current claims experience was certainly concerning and we immediately escalated the matter to a claims manager.
Remano our claims manager contacted you to get the claim finalised. We have adjusted the excess and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your current claims experience was certainly concerning and we immediately escalated the matter to a claims manager.
Remano our claims manager contacted you to get the claim finalised. We have adjusted the excess and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance