Slow Service
In December I claimed for damage on my vehicle. Outsurance quickly handled every thing and my car war taken in for repairs at the provioded service provider. The vehicle unfortunately came back with issues. After struggling to get the service provider to get back to me on how it would be fixed, I contacted outsurance. At 1st they struggled to get hold of me, because my phone blocked their numbers as it was marked as spam. At the beginnig of February, I sent the car back, and again it came back with issues. Again my car went in and came back with more issues. Until that point Outsurance was great, nut there it went downhill. I requested a new service provider, at which point Outsurance said I should find one and get a quote, which I declined to do, as that's their job. It's been almost two weeks since they provided feedback, the last I heard was that they would contact me soon, the very same day after responding to the email, I received feedback that the person helping me is on leave. When it came to the point where they had to fix their mistakes, the service went down hill.
Thank you for raising your concerns and allowing us the opportunity to address them.
Our client liaison advisor Mamello has contacted you with the recouse, which you were happy with.
She will keep you updated until the matter has been finalised to your satisfaction.
Regards,
The OUTsurance Team
Thank you for raising your concerns and allowing us the opportunity to address them.
Our client liaison advisor Mamello has contacted you with the recouse, which you were happy with.
She will keep you updated until the matter has been finalised to your satisfaction.
Regards,
The OUTsurance Team