Slow service

<p>I cracked the screen on my IPhone 6 and claimed from Outsurance on the 5 July 2016. They had a repair company fix it 3 times. The proximity sensor and the front camera were not working and the "new screen"actually had a slight crack on it. After the 3rd attempt, the repair company suggested to Outsurance to replace the phone. Today is the 12 August and the phone has not replaced. I had phoned Remi from Outsurance to ensure that this gets done before today as my daughter left for overseas without her phone. I'm absolutely appalled at Outsurances's service as I have been with them many years and I pay them close to R4500 every month. </p>