Slow response from Outsurance

On the 6th of Nov I called to correct some incorrect info on my funeral policy. The consultant i spoke to was supposed to correct the DOB on the 2 individuals covered on my funeral policy. Amendments were done but we both noticed that the monthly premium had gone up from R700 to almost a R1000. She then told me that she was going to forward this matter to the underwitter to resolve it. 24 hours later and still no feedback from Outsurance. My monthly premium has changed and the policy start date for the 2 individuals on my policy has also been changed from 26 Sep 2020 to 06 Nov 2025. Instead of this matter being resolved soonest, I keep getting calls to move my home and vehicle insurance to Outsurance. This is a clear indication of how your urgent matters will be treated during the time of need.