Slow claim finalization
Very quick to want to sign you up for insurance, but slow to action any claims. I logged a claim on the 5th of September and I'm still waiting for finalization..
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Replies (2)
OUTsurance's replyOfficial
15 Sept 2023, 14:02Good day Margaret,
We acknowledge receipt of your review. Concerned with the delay. We have escalated the matter to a claims manager.
We are sorry for the delay in service.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Concerned with the delay. We have escalated the matter to a claims manager.
We are sorry for the delay in service.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply15 Sept 2023, 14:02
Official
Good day Margaret,
We acknowledge receipt of your review. Concerned with the delay. We have escalated the matter to a claims manager.
We are sorry for the delay in service.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Concerned with the delay. We have escalated the matter to a claims manager.
We are sorry for the delay in service.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
20 Sept 2023, 11:10Good day Margaret,
Thank you for bringing your concerns to our attention and at the same token we apologise for the delay.
Ferdy our claims manager contacted you to address your concerns. We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention and at the same token we apologise for the delay.
Ferdy our claims manager contacted you to address your concerns. We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply20 Sept 2023, 11:10
Official
Good day Margaret,
Thank you for bringing your concerns to our attention and at the same token we apologise for the delay.
Ferdy our claims manager contacted you to address your concerns. We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention and at the same token we apologise for the delay.
Ferdy our claims manager contacted you to address your concerns. We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Best regards,