slow and bad service

I've reported a geyser that burst on 7 June 15. It was replaced on 9 June 15. Few minutes after replacement a pipe burst on the wall. So I called Outsurance and they called the service to come close the geyser as the pipe that burst was the galvanised pipes carry hot water. I was told I need to put another claim for Outsurance to fix the pipe. This is after I've paid R2140 of excess on geyser replacement. I went ahead and in a claim on 10 June 15 and service provider only came to my house on15 June 15. Mind you I still have no hot water since 7 June 15.When they came I asked them to check the hot pipes before fixing the one that burst on the wall. They checked and indicated me that all the hot pipes are damaged and immediately called Thomas whom I always have to try x4 or more getting hold of him and he indicated he will out a rep to checked the pipes for possible replacement. I told Thomas Im not happy for the service provider to continue fixing one pipe, they rather wait the thorough check of all the galvanised pipes is done to avoid paying individual excess for one and same issue.<br> Today, 17 June 15 still waiting without hot water in the bitter cold of Pretoria with three my kids