EP
Elna P
1 reviews | Active since Dec 2014
11 Dec 2021, 09:07
Sloooooow service
It has been two days of trying to submit a claim with no success. Each time, "someone is busy with my policy" and they cant access my policy and help me. Really Outsurance? What is happening tonyour fast and efficient service? And then you get told that you will be "called back"...you never get called back...
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OUTsurance's replyOfficial
15 Dec 2021, 08:43Good day Elna,
The delay is unacceptable and certainly not the level of service we usually deliver.
Further to our private response, we can confirm that Angel our claims manager contacted you to address your concerns. We can confirm that your claim was registered on Saturday morning.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay is unacceptable and certainly not the level of service we usually deliver.
Further to our private response, we can confirm that Angel our claims manager contacted you to address your concerns. We can confirm that your claim was registered on Saturday morning.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply15 Dec 2021, 08:43
Official
Good day Elna,
The delay is unacceptable and certainly not the level of service we usually deliver.
Further to our private response, we can confirm that Angel our claims manager contacted you to address your concerns. We can confirm that your claim was registered on Saturday morning.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay is unacceptable and certainly not the level of service we usually deliver.
Further to our private response, we can confirm that Angel our claims manager contacted you to address your concerns. We can confirm that your claim was registered on Saturday morning.
We do apologise for the delay in service.
Regards,
OUTsurance