Sitting and waiting.

The assessor working on my claim is totally unresponsive. She does not give feedback or updates. I know these things can take time, but don`t tell me 3 to 5 days and on the 4th day when ask for an update you tell me its only the 4th day now and on day 5 I don't hear a thing. No not a call or a email saying sir , sorry for the delay, I am awaiting documentation from previous insurer, No absolute silence. On day 7 I send emails and get a phone call after a few hours telling me you need document. Then I offer to get it for you , and I did. Then I sent you the documents and asked if all was in order or do you need anything else. No response. After a few hours I sent another email asking to please revert back and state if all documentation were in order. Still no answer. Now we are at 8:18am on the 19th of March 2024 and its the 8th day and still I get no reply. So can anyone please tell me what is happening and what is needed, as I offered my full support from the beginning. I even took a call after hours and offered that we can speak at the moment, rather than talk the next day as this will help to move thing faster and make work less for you as assessor. You also you sent a email, which I straight away completed as requested and sent back. Just to here after a day that you have not received it, just for you to discover it has landed in your junk mail. Now any person who has pride in their work knows that if you check emails, you check all folders. You don't wait for something to popup in your inbox. You might just miss it. Ok, I also did go to the police station right after the incident as per OUTsurance orders.

Yet here I sit and wait for answers and no reply. If I want answers then I have to phone. So I have to use my money for follow up, which is your responsibility. Furthermore I want these things on email to have proof of conversation. Can anyone give me answers please.