Simple Windscreen Claim - Still in process after 2 weeks

My Wife logged a windscreen claim almost two weeks ago, Outsurance decides to send Autoboys they come to our house to replace the windscreen with NON BMW Windscreen !!! We rejected the windscreen and reported it to outsurance and still no feedback, seems like outsurance wants to cut costs so outsurance can explain to BMW motorplan why they fitted a non BMW windscreen

I want this windscreen replaced by PG Glass only! This maybe my wife's policy but I call the shots and I will gladly move this policy to my own insurance company who is ten times better! (Integrisure)

If no resolution is found today by COB, outsurance can kiss this policy goodbye