Simple out of honesty

Another poor claims experience. Recently we had a claim for damages cupboards and base due to heavy rain and flooding. The bedroom was custom made my red apple furniture with pedestals, head board and dresser. You no longer can get matching furniture. Outsurance refused to replace the entire set expect for the cupboards and base. How can you have non matching furniture no common sense. Stay away from outsurance endless problems when it comes to claims. Simple dishonest