VC
Venessa C
1 reviews | Active since May 2023
21 Feb 2024, 16:45
SIES OUTSURANCE
Worst experience ever. Very friendly and helpful until you put in a claim. Prepare yourself with unlimited airtime, continuous explaining yourself to everyone over and over again. Always having to be the one who makes contact and ending with claim denied. Canceled my insurance with them and only getting back R1000. Never made a claimed SIESSSSSSSSS
DISGRACEFUL, DISGUSTED, HORRIBLE SERVICE 😪
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Replies (3)VC
Venessa C's updateReviewer Update
21 Feb 2024, 17:35So sorry but........was all I heard. Maybe if you put your customers first and try to work with us, we would not have been hear.
This claim I asked for the manager to look at because I was told they can review it. One of they many consultants we spoke to since last week assured me that she would mark it for THE MANAGERS attention. Please listen to your recordings done yesterday.
No manger came back to me or my husband. Again we had to do several calls with no compassion on your side.
I don't know what Your Manager still wants to talk about because you made it clear that you not going to payout the claim
This claim I asked for the manager to look at because I was told they can review it. One of they many consultants we spoke to since last week assured me that she would mark it for THE MANAGERS attention. Please listen to your recordings done yesterday.
No manger came back to me or my husband. Again we had to do several calls with no compassion on your side.
I don't know what Your Manager still wants to talk about because you made it clear that you not going to payout the claim
VC
Venessa C's update21 Feb 2024, 17:35
Reviewer Update
So sorry but........was all I heard. Maybe if you put your customers first and try to work with us, we would not have been hear.
This claim I asked for the manager to look at because I was told they can review it. One of they many consultants we spoke to since last week assured me that she would mark it for THE MANAGERS attention. Please listen to your recordings done yesterday.
No manger came back to me or my husband. Again we had to do several calls with no compassion on your side.
I don't know what Your Manager still wants to talk about because you made it clear that you not going to payout the claim
This claim I asked for the manager to look at because I was told they can review it. One of they many consultants we spoke to since last week assured me that she would mark it for THE MANAGERS attention. Please listen to your recordings done yesterday.
No manger came back to me or my husband. Again we had to do several calls with no compassion on your side.
I don't know what Your Manager still wants to talk about because you made it clear that you not going to payout the claim
VC
Venessa C's updateReviewer Update
22 Feb 2024, 11:28Reference number ***
VC
Venessa C's update22 Feb 2024, 11:28
Reviewer Update
Reference number ***
OUTsurance's replyOfficial
29 Feb 2024, 15:52Good afternoon Venessa,
We have traced a policy however you are not noted as a policy or contact person.
Please confirm our clients details so that we can review your concerns.
Regards,
The OUTsurance Team
We have traced a policy however you are not noted as a policy or contact person.
Please confirm our clients details so that we can review your concerns.
Regards,
The OUTsurance Team
OUTsurance's reply29 Feb 2024, 15:52
Official
Good afternoon Venessa,
We have traced a policy however you are not noted as a policy or contact person.
Please confirm our clients details so that we can review your concerns.
Regards,
The OUTsurance Team
We have traced a policy however you are not noted as a policy or contact person.
Please confirm our clients details so that we can review your concerns.
Regards,
The OUTsurance Team