Sick and tired of *********** 3rd party providers

Please note that this is not a complaint about the service consultant on OUTsurance's side. This is the second claim on my car regarding glass. Both times I've been having a terrible experience.

The previous time was handled by Glasfit (claim ********** 57). They had to order my windshield from Japan and said it would be a five week wait. I patiently waited only for them to order the incorrect windshield, they then magically found the right windshield within the same day, so starting to think that the wait wasn't necessary and they didn't order properly using my VIN.

Regarding my current claim, I had my rear cargo area window smashed while parked at work (5th of July). On the 6th I was contact by OUTsurance and told it usually take between 24 and 48 hours to get a replacement. I also received a call from PG Glass on this day stating that there was stock in JHB and it would take 3 days to get it to Cape Town. I set aside time from work to be available on the Wednesday for the replacement. No word from PG Glass. I phoned them and they said it had not arrived yet. This morning I get a call and they say the glass will only be arriving on Monday and that they can only do the replacement on Tuesday. Considering this is my only vehicle to get to work I've had to make lots of plans so that my car isn't standing in the street with a broken window.

I'm seriously considering moving my insurance to a company that uses competent 3rd party providers for things like this. As I get sub par replacement service, a list of excuses and every time my policy just gets rerated.