MM
Monde M

1 reviews | Active since Aug 2020

27 Aug 2020, 14:46

SIAS ADMINISTRATION listing on credit report

I have a listing for SIAS ADMINISTRATION that is affecting my credit report in a very negative way, this was opened on the 26th of September 2019 and I have been waiting for Outsurance to do something without success.

0
Replies (8)
MM
Monde M's update31 Aug 2020, 07:24
Reviewer Update
Good day

I just wanted to enquire if there has been any updates on the matter, also you never asked for my ID number so how were you able to locate my profile??
OUTsurance
OUTsurance's reply02 Sept 2020, 11:00
Official
Hi Monde

Thank you for raising your concerns with us regarding the SIAS administration on your score. 

We escalated your complaint to our ITC Department for urgent attention and assistance.  They  requested the bureaus to update their details correctly as your record with us does not reflect anything outstanding.

OUTsurance is a member of the Credit Providers Association and as such we are legally obliged to provide the credit bureaus with the details of financial transactions relating to our premiums. However, our inquiries will never affect your score. 

Very sorry for the ordeal and any inconvenience as a result, the bureaus are updating their records and will notify you once done.

Regards
OUTsurance
MM
Monde M's update02 Sept 2020, 11:35
Reviewer Update
Don't you guys need at least my ID in order to locate my profile? No one asked me for anything at all
OUTsurance
OUTsurance's reply02 Sept 2020, 11:56
Official
Hi Monde

We were able to trace your policy and details with your email address that we have on record. You listed the email address on the contacts on the hellopeter review. 

Regards
OUTsurance
MM
Monde M's update30 Sept 2020, 10:45
Reviewer Update
Good day

It has now been a month since I was informed that the matter will be sorted out but when I check my credit profile the SIAS Administration account is still there and it's decreasing my credit score, the amount is still R63. What's going on?
OUTsurance
OUTsurance's reply08 Oct 2020, 09:06
Official
Good day Monde,

We received feedback from all credit bureaus that your record has been updated. 

If you are viewing via Clear Score, there will be a delay, please allow their systems to update accordingly.

Regards,
OUTsurance
MM
Monde M's update08 Oct 2020, 10:42
Reviewer Update
Thank you.

Going forward will this affect things like taking out loans or buying on finance?
OUTsurance
OUTsurance's reply08 Oct 2020, 12:53
Official
Please refer to the private message we have sent to you.

Regards,
OUTsurance