1 reviews | Active since Feb 2018
Should arrogance be a trait for good customer service ????
Bad customer service experienced by call center. A call center agent called Happy was very rude to me yesterday . He was very arrogant and dismissive . I have never experienced this level of rudeness from an outsurance call center agent before .Please ensure that you train your staff to be more accommodating . Even if a premium goes up just show some compassion and friendliness.
Good day,
We pride ourselves in our service delivery but what you described was unacceptable.
Our client services manager Candy contacted you to apologise for the bad etiquette and she finalised the matter with you.
Thank you,
Kelvin
Good day,
We pride ourselves in our service delivery but what you described was unacceptable.
Our client services manager Candy contacted you to apologise for the bad etiquette and she finalised the matter with you.
Thank you,
Kelvin