Shortcuts to pay claims

Good day, after being insured with Outsurance for many years , receiving great customer service on all "admin" related queries & when adding new products to my portfolio. I happen to need to claim for a small incident. The car was assessed by them - I am told that "alternative/pirate" parts will be used. I asked the Service provider where can I find the parts at the quoted price and he mentioned they will need to look. Lovely service and efficient debit collecting until its time to claim. Poor service and looking for every excuse to pay out the least possible. Being told they cant replace the item but repair using body filler and painting the car. Insurance is there to indemnify the client ( put the client in the same position as they were prior to the claim ) looking for short cuts is not the correct way to tick box a client - service your clients efficiently and correctly. Cancel my policy !!