Short term insurance
<p>Unable and informed by Outsurance that no cliam can be submitted due to ******* during holiday in Jan 2016</p>
Hello Jan
Further to our telephonic discussion, please accept our apology for not having investigated the matter when you discussed your loss with our offices at the time.
I requested our claims manager to assist with the auditing of the sales call. Since you enjoy cover for your home contents at the specific address only, the items you lost as result of the burglary at the holiday home, were not covered as the relevant cover was not selected.
Our claims manager will contact you as soon as possible.
Regards
Dinky
Hello Jan
Further to our telephonic discussion, please accept our apology for not having investigated the matter when you discussed your loss with our offices at the time.
I requested our claims manager to assist with the auditing of the sales call. Since you enjoy cover for your home contents at the specific address only, the items you lost as result of the burglary at the holiday home, were not covered as the relevant cover was not selected.
Our claims manager will contact you as soon as possible.
Regards
Dinky