short payment

I am still struggling with them to pay out my claim, previously I complained that their brokers made a mistake and mistakenly removed one of my vehicles from the policy, that vehicle then got ******. For 2 months they refused to pay out for that vehicle. Now last week they finally admitted their mistake and agreed to pay out, BUT they wont pay out the full amount, thus I still am over R7000 short because of them.(every bike on my policy is insured for R30000 There is no reason for them to change it down to 23000 for just this bike without my request) And I still cannot reach my broker everything I have done so far has been through various different channels and has been very very laborious.

Outsurance, please pay out the full amount that you owe me I have never missed my payments ,this is not my mistake and please get me a broker that will answer his phone/email/sms, otherwise I will have to move the entire business and my personal policy somewhere else, because this is now nearly 3months that this dragged on and I cannot afford paying for your mistakes