dL
dave L
1 reviews | Active since Mar 2009
16 Mar 2022, 13:51
Shoddy service
Normally good service and follow up.. Phoned to get toilet and taps repaired (was repaired in December but shoddy parts used) Was promised a call from plumber.. Waited at home for 12 hrs. Phoned today.. Refused to put me through to a manager. Suddenly the plumber phones got the call today only.. Disgusted that management refugees to phone or to offer an apology.... Dont loose it Outsurance.
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OUTsurance's replyOfficial
17 Mar 2022, 13:09Good day Dave,
Your service experience is concerning, certainly not the level of service we usually deliver.
Gugu our claims manager has been in contact with you. She has apologised for the bad experience and she has discussed the recourse with you. We will address the service transgressions accordingly.
We do apologise for the bad experience.
Regards,
OUTsurance
Your service experience is concerning, certainly not the level of service we usually deliver.
Gugu our claims manager has been in contact with you. She has apologised for the bad experience and she has discussed the recourse with you. We will address the service transgressions accordingly.
We do apologise for the bad experience.
Regards,
OUTsurance
OUTsurance's reply17 Mar 2022, 13:09
Official
Good day Dave,
Your service experience is concerning, certainly not the level of service we usually deliver.
Gugu our claims manager has been in contact with you. She has apologised for the bad experience and she has discussed the recourse with you. We will address the service transgressions accordingly.
We do apologise for the bad experience.
Regards,
OUTsurance
Your service experience is concerning, certainly not the level of service we usually deliver.
Gugu our claims manager has been in contact with you. She has apologised for the bad experience and she has discussed the recourse with you. We will address the service transgressions accordingly.
We do apologise for the bad experience.
Regards,
OUTsurance