SHODDY SERVICE
<p>I have been a loyal customer for many years. A. I am, after, one week still awaiting repair instructions for my broken back window. B. For at least a year, my ex-partner and I have contacted you frequently to amend a policy that was in her name.... At monetary and time expense... I was EVENTUALLY advised to open a new one with the assurance that the previous would be cancelled. AGAIN----I have spoken to several different consultants this month as I was debited for both policies at the end of Sept.... The phone phone consultants are all 'sunshine & light & promises'.... but NOTHING gets done</p>
Dear Beth,
You described such disappointing service and we apologise for the delay with the refund and also not getting back to you with feedback with regards to the claim.
Brian our Client care manager confirmed he made contact and resolved your concerns with regards to the policy and appreciate you being so understanding.
Our claims team were also investigating the delay and see they've been trying to make contact but was not successful. If you require any other information you are welcome to email me directly, ***
Kind regards,
Alet
Dear Beth,
You described such disappointing service and we apologise for the delay with the refund and also not getting back to you with feedback with regards to the claim.
Brian our Client care manager confirmed he made contact and resolved your concerns with regards to the policy and appreciate you being so understanding.
Our claims team were also investigating the delay and see they've been trying to make contact but was not successful. If you require any other information you are welcome to email me directly, ***
Kind regards,
Alet
Thank you. Brian was BRILLIANT and thorough and I have finally received my refund. And I appreciate your reply here. However, I'm compelled to state that only after 'puplic/social media' shaming, real resolution happens...... It is time-consumming and frustrating to have to go to these lengths....
Thank you. Brian was BRILLIANT and thorough and I have finally received my refund. And I appreciate your reply here. However, I'm compelled to state that only after 'puplic/social media' shaming, real resolution happens...... It is time-consumming and frustrating to have to go to these lengths....