Shoddy Outsurance

Shocking service from Outsurance. I have tried numerous times to get them to correct policy errors, they refuse to deal with me as I am not the policy holder, even though they let me go through the whole set up process and accepted my authority to effect the policy. I warned them that if they did not resolve by by 17 January the policy would be cancelled and yet they still proceeded to debit my account! They insist on speaking to the policy holder who lives in Scotland and despite several promises to do so, they seem to be unable to make international calls. Trying to speak to them is impossible, there does not seem to be any coordination between departments, no records kept so I have to repeat the full story time after time after time. Emails go unanswered. All to try and correct errors THEY made.