Hellopeter
Share Your Experience
GK
Gunda K

1 reviews | Active since May 2010

15 Oct 2021, 15:01

Shockingly bad service

Despite what Outsurance makes us believe in their many TV ads, their service is atrocious. I had a tyre blow-out on 22.9.21 and claimed, ref no ***, nobody called me back I claimed again on 11.October ref no ***, again, no response. I wrote several e-mails to enquire about my claim, again, no response. Today I called customer service and explained my dilemma, the line was very bad and the man promised to call me right back, surprise, he did not call me back. Now I put in my claim on their website and live in hope that it works the third time around.

0
Replies (4)
GK
Gunda K's update15 Oct 2021, 17:07
Reviewer Update
The claims manager has phoned me and gave me his number for me to escalate should this happen again.
I appreciated his call and feel that my issue is resolved.
OUTsurance
OUTsurance's reply18 Oct 2021, 11:11
Official
Good day Gunda,

Thank you for your further feedback.

We are pleased to see that Brendan our claims manager was able to resolve the matter.

We are sorry for the initial bad experience.

Regards,
OUTsurance
GK
Gunda K's update18 Oct 2021, 12:17
Reviewer Update
I was under the impression that Brendan was only responsible for emergency services, e.g. coming to clients aid when they are stuck on the side of the road. He never mentioned my claim,
WHICH STILL HAS NOT FOUND IT'S WAY ONTO YOUR WEBSITE. What is the matter with you.
I am paying my very hefty insurance every month and expect you to pay out my claims.
OUTsurance
OUTsurance's reply20 Oct 2021, 09:04
Official
Good day Gunda,

Your claim was registered and we can confirm that payment has been processed.

Regards,
OUTsurance