1 reviews | Active since Sept 2017
Shocking shocking shocking - no insurance on vehicles - no communication - premiums gladly accepted
I am numb, so shocked. Turns out my car insurance has been null and void since I took out the policy (In March this year) because I never took the car for an assessment. NO REMINDERS, NOTHING. Among all the monotone blurb of the phone call and my apparent saying I understand, I obviously said I understood that I need to get my car assessed. Can't see the wood for the trees in monotone. I can't find any correspondence, even fine print telling me these terms and conditions. Never was I told about it again. And I am thorough. If I had forgotten or not made a note, WHY was no follow up call or email ever made to me to alert me to this effect. And now to top it all, I have to drive an uninsured vehicle to the assessment centre!!!! I'm not moving my car from my driveway until it's insured. Will have to phone another company to get one day's insurance. Does this make any sense whatsoever?????? Everything that gives me peace of mind with Outsurance is in question now. I deeply regret changing my insurance to them. As they say, pay for a donkey and don't expect a racehorse.
To make it worse, I discovered this be default last week and the call centre agent told me that the procedure was not required for my verso. Total fluke I phoned about something else today and discovered that I was totally misinformed
Thank you for your feedback as well as well your as your further response after our sales manager contacted you.
Mohs' feedback out your mind at ease and we thank you for accepting our apologies for the disappointing service experience.
Regards
Dinky
Thank you for your feedback as well as well your as your further response after our sales manager contacted you.
Mohs' feedback out your mind at ease and we thank you for accepting our apologies for the disappointing service experience.
Regards
Dinky
