Shocking service Outsurance

This is a copy of the response I just sent to Outsurance. Good Day, I have just spoken to one of your "senior consultants" regarding the recent increase in my premium. I was paying +/- R400 which has now increased to R600 +/-. I explained that I am 72 and have had this policy while I had a bond on the house and since the bond was paid up. I cannot afford a 50% increase, I was told it was because I had made a claim of R2000 for a ceiling to be replaced after a recent storm. Please by all means let me give you that R2000 back so that I may keep my premium at a reasonable rate. I was told nothing could be done, and that I could shop around if I so wished for a better rate. I am shocked that this is how you treat customers who have been with you for so long. I will certainly take his advice and "shop around". I am sure there is a passage in the bible that speaks of widows and orphans, maybe your company should read it. They say recommendations by word of mouth are the best form of advertising, and believe me when I say I will certainly make this known.

So you to have an awesome day, as he keeps saying.