DD
Debbie Dixon-Paver
1 reviews | Active since May 2018
31 Jul 2024, 10:54
Shocking service from Outsurance
After 12 years of having my car insured with OUTSURANCE I am appalled with their service currently and considering changing to a different insurer. I would appreciate it if someone in senior management to this person, BUHLE MAHLATSI, could contact me. It took her 3 weeks to contact me and then she had the nerve to expect me to IMMEDIATELY provide information about my car that could have been requested ahead of her call through an email. SHOCKING SERVICE! MRS DEBRA DIXON-PAVER
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Replies (3)DD
Debbie Dixon-Paver's updateReviewer Update
31 Jul 2024, 14:22Thank you for your call. (Kyle Naidoo)
As discussed, if I have not been sent an email confirming that you have my updated address and contact details on your system by close of business on Friday, I'll be looking to transfer my insurance to another company.
Thank you
Mrs Debra Dixon-Paver
As discussed, if I have not been sent an email confirming that you have my updated address and contact details on your system by close of business on Friday, I'll be looking to transfer my insurance to another company.
Thank you
Mrs Debra Dixon-Paver
DD
Debbie Dixon-Paver's update31 Jul 2024, 14:22
Reviewer Update
Thank you for your call. (Kyle Naidoo)
As discussed, if I have not been sent an email confirming that you have my updated address and contact details on your system by close of business on Friday, I'll be looking to transfer my insurance to another company.
Thank you
Mrs Debra Dixon-Paver
As discussed, if I have not been sent an email confirming that you have my updated address and contact details on your system by close of business on Friday, I'll be looking to transfer my insurance to another company.
Thank you
Mrs Debra Dixon-Paver
DD
Debbie Dixon-Paver's updateReviewer Update
01 Aug 2024, 09:00After speaking to FOUR different advisors regarding my change of address, OUTSURANCE is still unable to CORRECTLY update this information. Kyle Naidoo was the fourth person I communicated my address to, he assured me yesterday that it would be done and he too has failed to do it as requested. I was emailed my "updated"policy yesterday and the address is still INCORRECT.I am so unimpressed with Outsurance right now.
DD
Debbie Dixon-Paver's update01 Aug 2024, 09:00
Reviewer Update
After speaking to FOUR different advisors regarding my change of address, OUTSURANCE is still unable to CORRECTLY update this information. Kyle Naidoo was the fourth person I communicated my address to, he assured me yesterday that it would be done and he too has failed to do it as requested. I was emailed my "updated"policy yesterday and the address is still INCORRECT.I am so unimpressed with Outsurance right now.
OUTsurance's replyOfficial
05 Aug 2024, 12:15Good day Debbie,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
We can confirm that our client services advisor, Catherine, has assisted you with the amendments as requested. The updated policy schedule has been emailed to you. We will address the lapse in service accordingly.
Once again, we do apologise for your experience with us.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
We can confirm that our client services advisor, Catherine, has assisted you with the amendments as requested. The updated policy schedule has been emailed to you. We will address the lapse in service accordingly.
Once again, we do apologise for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 12:15
Official
Good day Debbie,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
We can confirm that our client services advisor, Catherine, has assisted you with the amendments as requested. The updated policy schedule has been emailed to you. We will address the lapse in service accordingly.
Once again, we do apologise for your experience with us.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
We can confirm that our client services advisor, Catherine, has assisted you with the amendments as requested. The updated policy schedule has been emailed to you. We will address the lapse in service accordingly.
Once again, we do apologise for your experience with us.
Regards,
The OUTsurance Team