VP
Vinod P
1 reviews | Active since Mar 2014
12 Jun 2020, 18:46
Shocking service from Outsurance
Appalling service from Outsurance who replaced my geyser with a GAP model which ceased working within 24 hours. Outsurance and the contractor CRK Maintenance / Roy Rheeder, sit back and do nothing to resolve the matter. 7 days since we are without a geyser, in the coldest week of the year. instead of spending money on TV ads, Outsurance should partner with customer centric companies, not those that sell defective problematic products and have no service ethic
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
17 Jun 2020, 16:27Good day Vinod,
We don't blame you for feeling the way you do and you have all the right to be upset.
Karel our claims manager contacted you to get the matter sorted out. We can confirm that 1 of the components have been replaced and your geyser is in full working order.
We apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for feeling the way you do and you have all the right to be upset.
Karel our claims manager contacted you to get the matter sorted out. We can confirm that 1 of the components have been replaced and your geyser is in full working order.
We apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply17 Jun 2020, 16:27
Official
Good day Vinod,
We don't blame you for feeling the way you do and you have all the right to be upset.
Karel our claims manager contacted you to get the matter sorted out. We can confirm that 1 of the components have been replaced and your geyser is in full working order.
We apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for feeling the way you do and you have all the right to be upset.
Karel our claims manager contacted you to get the matter sorted out. We can confirm that 1 of the components have been replaced and your geyser is in full working order.
We apologise for the poor service experience.
Regards,
OUTsurance