Shocking Service from Outsurance

<p>I have been insured with Outsurance for many years. In previous years I have received good service. In May 2017 I purchased a new car. My advice to anyone - prepare yourself for a nightmare. Just to take my previous car off the policy and to add the new one turned out to be a major issue. The call centre agents seem to have no clue what is going on. I took ownership of my new car on 29 May and, as requested by Outsurance, went immediately (30 May) to P G Glass Fourways Crossing for a vehicle inspection. Today, ONE MONTH LATER, I receive an sms from Outsurance reminding me to submit both the tracking device certificate and the inspection certificate. Again call centre agents with no clue. One agent told me that there has been no correspondence with me since 2016!!!! Really????? In my opinion, Outsurance has become a bloated and inefficient company. We are bombarded with their advertising on TV. One thing's for sure, we are but a number. Outsurance, how very, very disappointing!!!! I will be looking to move my insurance elsewhere.</p>