GJ
Graeme J
1 reviews | Active since Apr 2018
02 Mar 2023, 15:48
Shocking service
I sent and email for a quote at 10h11 this morning to an manager and consultant. At 14h31 phoned the manager asking about my quote. The manager informed me I would be contacted shortly by the consultant. By 15h36 nobody had contacted me so i phoned again. To say dealing with the staff was shocking is an under statement.
We currently spend about R15k a month with outsurance, time to find someone else.
The advertising is extremely misleading.
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OUTsurance's replyOfficial
06 Mar 2023, 17:01Good afternoon Graeme,
Further to our private reply we can confirm that the quote has been emailed to you for your perusal.
We apologise for the poor service and the service transgressions will be dealt with internally.
Once again, we would like to thank you for your continued loyalty and support.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that the quote has been emailed to you for your perusal.
We apologise for the poor service and the service transgressions will be dealt with internally.
Once again, we would like to thank you for your continued loyalty and support.
Regards,
The OUTsurance Team
OUTsurance's reply06 Mar 2023, 17:01
Official
Good afternoon Graeme,
Further to our private reply we can confirm that the quote has been emailed to you for your perusal.
We apologise for the poor service and the service transgressions will be dealt with internally.
Once again, we would like to thank you for your continued loyalty and support.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that the quote has been emailed to you for your perusal.
We apologise for the poor service and the service transgressions will be dealt with internally.
Once again, we would like to thank you for your continued loyalty and support.
Regards,
The OUTsurance Team