MU
Matthew U
1 reviews | Active since May 2026
25 May 2026, 11:52
Shocking service
Not happy, 2 weeks ago I submitted a claim on house content and I have not received any correspondence.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
26 May 2026, 09:19Hello Matthew
Further to our initial response to you, we received feedback from our claims manager, confirming you were contacted and assisted.
After having received your claim via the app, a call was made to you, but we were unable to reach you. Our claims advisor should have followed up and per internal procedures, but sadly did not. This is a service transgression which is being discussed internally.
We are finalising the claim for you and again apologise for your poor service experience.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager, confirming you were contacted and assisted.
After having received your claim via the app, a call was made to you, but we were unable to reach you. Our claims advisor should have followed up and per internal procedures, but sadly did not. This is a service transgression which is being discussed internally.
We are finalising the claim for you and again apologise for your poor service experience.
Regards
The OUTsurance Team
OUTsurance's reply26 May 2026, 09:19
Official
Hello Matthew
Further to our initial response to you, we received feedback from our claims manager, confirming you were contacted and assisted.
After having received your claim via the app, a call was made to you, but we were unable to reach you. Our claims advisor should have followed up and per internal procedures, but sadly did not. This is a service transgression which is being discussed internally.
We are finalising the claim for you and again apologise for your poor service experience.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager, confirming you were contacted and assisted.
After having received your claim via the app, a call was made to you, but we were unable to reach you. Our claims advisor should have followed up and per internal procedures, but sadly did not. This is a service transgression which is being discussed internally.
We are finalising the claim for you and again apologise for your poor service experience.
Regards
The OUTsurance Team