Shocking Service at OUTsurance

I am writing a review to express my deep disappointment and concern regarding the misleading information provided by your company regarding my policy , claims ,excess and general service

On 18 November , I contacted your customer service to lower my excess , At that time, I was sent in a rather humiliating situation for OUTsurance from one service advisor to another, 3 in total with changing excess amounts offered each claiming to be the lowest and each contradicting the other - It eventually became a cheap sale - and this is so far from the professional manner OUTsurance usually executes service .and the gaslighting when called out on the info provided , they tried to distract me from admitting the lie they were caught in

This information directly impacted my understanding of my policy and my expectations for coverage.

As a long-standing customer of over 20 years with OUTsurance - I have always trusted your company to provide accurate and reliable information. This incident has significantly eroded that trust, I have never once even considered changing my insurance and cannot say enough good reviews about OUTsurance to family friends and colleagues until yesterday .

You were truly the Rolls Royce of the insurance in every claim and interaction I have received in the past

I kindly request that you investigate this matter promptly and take appropriate action to rectify the situation. I would appreciate a clear impartial explanation of how this error occurred.

I hope to resolve this matter amicably and look forward to your prompt response.