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Bernard B

1 reviews | Active since Sept 2016

19 Sept 2016, 15:37

Shocking Service

<p>My ceiling boards in my house were replaced by Outsurance due to water ****age . The cornices were not sealed properly as I requested a number of times as I had sealed them myself some time ago .The dust from inside the ceiling is now pouring into my lounge down the walls and Outsurance refuses to see to the matter. Im very unhappy with the sevice from Outsurance . They also refused to see to the cause of the water ****age which was due to leaking solo panels on the roof. I had to sort that out at my own expense. On another ocasion my geyser burst and caused water ****age to a bedroom ceiling. Ousurance replaced the geyser and painted the ceiling. After 2 years all the paint peeled off the ceiling and I was told that the guarantee was up . The heating element and saftey valve had to be replaced too at my expense after a short while of replacing the geyser.</p>

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Replies (1)
OUTsurance
OUTsurance's reply21 Sept 2016, 15:18
Official

Dear Bernard,

We note your disappointment and we are very sorry to see this was your experience. Lerato from our client liaison team has since been in contact and discussed your concerns and give you detailed feedback on the way forward.

Lerato sent an email with her direct contact details and you are welcome to contact her directly if you need any other assistance.

Regards,

Alet

Best regards,